Ask & Questions

For all non diving guests, there’s plenty of fantastic snorkelling around. Just some fin kicks off the shore you can discover the beauty of our two house reefs.

If you like to discover more of the surrounding reefs, we also offer guided snorkelling packages (single trips/half day).

If you need to rent an ABC set we can provide it to you. Please note our supplies are limited, so we kindly ask you to inform us upfront about your needs. We highly recommend to bring  your own set to which you are accustomed to already.

Usually you arrive at the resort around 7 PM local time

As a rule of thumb the boats departs Proco island 3 hours before the scheduled flight. Usual departure time is 4.30 AM

Don’t forget you are on a holiday, and we are a remote island. WiFi Internet access is limited only but it is FREE and available at Sunset Bar and our Restaurant only, sometimes week signal.

• If you book directly with us, you will need to arrange your international flights to Jakarta or Manado.
• We can help with arranging domestic flights. The booking fee is Euro 15 / ticket We accept no responsibility for problems with flights: i.e. delays, cancellations, change of schedule, excess luggage fee etc.The airline’s terms and conditions apply and liability remains with the airline.
• Latest 30 days before departure the E-TICKETS will be sent to you via e-mail.

• We advise all guests to have travel insurance.
• In case of flight cancellation or major flight delays and you miss the flight from Ternate to Labuha then you will require a ferry transfer from Ternate to Labuha. Normally this Ferry go to Labuha every night and arrive early in the morning the day after

Your safety and health are of highest importance to us

• We advise all guests to have travel insurance and for divers it is mandatory to have a dive insurance (ex. DAN), that covers emergency and medical assistance. We kindly ask you to check with your insurance company about cover.
• We are located in a remote area and your safety and health are of highest importance to us. We recommend that you take all safety precautions. Although we have emergency and first aid equipment, we aim to prevent as many accidents as possible and to minimise risk. The closest hospital is in Labuha
• The closest hyperbaric chamber is in Malalayang Hospital, Manado. We encourage our divers to dive conservatively, and to stay safely within no-decompression diving limits.
• We do not issue refunds for unused or partially used dive packages and/or courses due to illness (e.g. ear problems). For compensation of losses due to medical or other problems outside of our control we advice claiming from your travel/dive insurance company or your travel agent.